Refund Policy

We offer a 30-day money-back guarantee on Clauzo purchases. If you are not satisfied, you can request a full refund within 30 days of your order date - this applies to Pro subscription payments and to single pay-per-contract purchases.

When a single contract purchase is refunded, any credits from that purchase that you have not yet used are removed from your account. Documents you already generated stay in your account and remain downloadable.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Clauzo orders. To request a refund, visit paddle.net with the email address you used at checkout, or contact us at support@clauzo.app and we will help you arrange it.

Once approved, the refund is returned to your original payment method. Timing depends on your bank or payment provider, and is usually a few business days.

You can cancel your Pro subscription at any time from the billing page in your account. Cancelling stops future renewals; you keep Pro access until the end of the period you have already paid for. Cancelling on its own does not issue a refund - request one as described above if you are within the 30-day window.

Paddle's own refund policy and buyer terms also apply to your purchase. Nothing in this policy limits statutory rights you may have under consumer law in your country.